COMMUNICATION

COMMUNICATION

To communicate is not just about the words that you speak.  You are in fact saying a great deal about yourself and the type of environment which you are comfortable in, without uttering a single word.  You do so by what you wear, your facial expression, the way you use your hands, the way you stand or sit, the way you walk, your tone of voice, even the car you drive, the watch you’re wearing and yes, certainly, the condition of your work desk and your office, how you behave towards others, how you go about completing a job (method), and finally, your words (how you say things and what you say).

And have you noticed that everyone is different as far as the list of things mentioned above is concerned? And so it should be, and thank goodness – we are all uniquely different!!

Let me tell you a story….

In the early 1920’s, an American psychologist, William Moulton Marston, developed a theory to explain people’s emotional responses. Until that time, work of this kind had been mainly confined to the mentally ill or criminally insane, and Marston wanted to extend these ideas to cover the personalities of “ordinary” individuals (like you and me J).

He authored a book in 1928 called “The Emotions of Normal People”, and said: “…this book is devoted to description of normal emotions which are so commonplace and fundamental in the every-day lives of all of us that they have escaped, hitherto, the attention of the academician and the psychologist.”

To test his theories, Marston needed some way of measuring the personalities he was trying to describe. His solution was to develop his own test to measure four important factors. The factors he chose were Dominance, Influence, Steadiness and Compliance – and the DISC behavioural profile assessment was born.

Why talk about the DISC when the title refers to Communication?  It’s simple – the DISC behavioural profile gives you information about:

• How you prefer to communicate with others (and therefore prefer others communicate with you)?
• How you go about achieving your goals? (method)
• What type of work environment you need to thrive and be motivated?
• What you need to thrive and be motivated?
• What behaviors you tend to exhibit under stress?

If it gives you all this information, what information does it give your manager, team leader or colleagues about you?  Exactly the same!  And wouldn’t it be fantastic if your manager new exactly what you need to thrive and be motivated, or what your preferred style of communication is, etc.? And, what if you know this about your fellow team members and because you all know this about each other, you can apply this knowledge when you work with each other every day? Do you think this knowledge would make a huge difference to the way you interact with each other?

If you’re in sales or marketing, a question to you: if you can make predictions about a client’s preferred way of interacting, and the type of information s/he would need, would that help you increase your sales?

The answer is simple: we provide you with your own DISC profile report, and then spend time with you, training you in the use of this model, in other words, we teach you to “read” the behaviour of others to help you interact more successfully with them.

We have one non-negotiable: we need a small group of people (at least 6) to attend this training together, so that you can experience the differences in the individuals in the group and learn to identify the behavioural cues and to interact effectively with each profile type.

This training is ideal for: work teams, sales teams, managers, supervisors, church leaders and individuals who are keen to learn about self and how others differ. Contact us by mailing us at info@trigonsa.co.za.

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